Module 5 (Ch II-4) Lesson Plan-9th 8wk - Building Relationship by Communicating Supportively-1.docx

Description

This chapter on supportive communication builds the foundation for subsequent chapters on power, motivation, and conflict. Supportive communication principles are closely related to such concepts as empowerment, collaboration, and facilitation, which will be covered in these chapters.

Competent interpersonal communication is the skill most often rated as essential in effective management. Your text refers to it as “supportive communication” to convey the importance of support for the person receiving the message. This support is the key to empowering people.

While the accuracy of message delivery and the processes of sending, receiving, and interpreting messages are very important, aspects of supportive communication are more crucial to effectively managing (and empowering) people. This is because competent supportive communication leads to: (1) stronger interpersonal relationships among people, (2) increased understanding of both the messages that are passed as well as of other peoples’ attitudes and feelings, and (3) more effective message delivery.

Objectives

By the end of this module, a successful learner should be able to:

Build supportive relationships even when delivering negative feedback
Avoid defensiveness and disconfirmation in interpersonal communication
Improve ability to apply principles of supportive communication
Improve relationships by using personal management interviews

Activities – Module 5

The learning activities for Module 5, (Chapter II-4) include:

First, Complete the diagnostic surveys for communicating included in Chapter. Note: Please complete the assessments before you read the material in the chapter. Note: Complete the “Communicating Supportively” assessment twice: first as part of the survey battery. Then, complete it again (post) after you have done the reading and completed the exercises and assignments.

The following assessments are only in the PIA Section of MyMananagementLab:

Communicating Supportively (Pre and Post versions) - PIA
Communication Styles - PIA

The reference information and articles listed below are located on the

5 Habits of Highly Effective Communicators (Article)
Effective Communications: Improving Communication Skills in Business and Relationships (Article)
Effective Communications: Getting Things Done in Groups (Article)
Communications to Build Commitment (Reference Chart)
Leadership Effectiveness Adaptability Dimensions (LEAD) – Explanation
LEAD Chart (Note: 1. Read explanation, 2.review chart, 3. Refer back to slide #4-11 in the DMS Module 5, Chapter 4 PowerPoint)

Please complete the remaining Module 5 (Chapter II-4) activities in the order listed below. Hopefully, this will enable you to have the optimal learning experience.

Read Chapter II-4 – Skill Learning section. This discusses the above assessments, and provides the research and empirical evidence about supportive communications.
Review Module 5 (Chapter II-4) DMS PowerPoint – “Building Relationships by Communicating Supportively.”
Study the materials in the Course Material Resources folder
Participate in our GTT #3 Session on Tuesday, April 11, 2017.
Complete Discussion (D0501). Read the Discussion scenario (D0501) titled “Campus Life Problem: Communicating Supportively.” Post your response to the two questions by Wednesday. Read several student entries, and reply to at least two students by 11:59, Sunday.
Complete A0501 – Watch the Video: “Communicating” within MML. The video is listed in the box “My Coming Assignments.” (IMPORTANT: When you click on the video the full title appears: “Communicating in a World of Diversity: Hewlett Packard” along with five questions. Click on Question #1 to access the video]. Answer each of the five multiple-choice questions. Transfer your answers to a Word document and Upload within A0501 in Canvas. Note: For each question include: the Question Number, Item Letter identifier, Descriptive Word or Phrase associated with your choice. Submit your assignment by 11:59 p.m. Sunday.
Post Journal entries – Assignment (P0201). Continue to make entries in your journal regarding experiences, applications/results, lessons learned etc. in keeping with this earlier personal assignment.